Privacy Policy

QuestOperator Pty Ltd ("QuestOperator", "we", "us", or "our") operates the website located at questoperator.info (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or use our services. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using questoperator.info, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Website.

1. Who We Are

QuestOperator Pty Ltd is an Australian company registered under ABN 12 345 678 901. Our registered office is located at Level 2, 580 George Street, Sydney NSW 2000, Australia. We operate a social gaming entertainment platform and physical venues across Australia.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Name and contact details (first name, last name, email address, phone number) when you complete our contact form or subscribe to our newsletter.
• Your enquiry subject and message content when you contact us.
• Age verification confirmation (we record that you have confirmed you are 18 or older; we do not collect your date of birth).

2.2 Information Collected Automatically

• IP address and approximate geographic location.
• Browser type, version, and operating system.
• Pages visited, time spent on pages, and navigation patterns.
• Referring website or search terms used to find our Website.
• Cookie and session data (see our Cookie Policy for full details).

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and updates about QuestOperator (only if you have subscribed and consented).
• To improve and optimise our Website and gaming experience.
• To comply with legal obligations, including age verification requirements.
• To protect the security and integrity of our Website and services.
• To analyse usage patterns and improve our services.

4. Legal Basis for Processing

We process your personal information on the following legal bases under applicable Australian privacy law:

• Consent: Where you have given explicit consent, such as subscribing to our newsletter or accepting cookies.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our Website and preventing fraud.
• Legal Obligation: Where processing is required to comply with applicable laws and regulations.
• Contractual Necessity: Where processing is necessary to fulfil our obligations to you.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website (e.g., web hosting, email delivery, analytics). These providers are contractually bound to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of QuestOperator, our users, or others.

6. Overseas Disclosure

We primarily store and process your data within Australia. If we transfer personal information overseas (for example, to cloud service providers with servers in other countries), we take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form enquiries are retained for 12 months. Newsletter subscriber data is retained until you unsubscribe. Automatically collected data (logs, analytics) is retained for up to 24 months.

9. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: You may unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email or contacting us directly.
• Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

10. Children's Privacy

Our Website and services are strictly intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it. If you believe we have collected information from a minor, please contact us immediately.

11. Cookies

We use cookies and similar tracking technologies on questoperator.info. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy.

12. Third-Party Links

Our Website may contain links to third-party websites, including the Gambling Help Online service. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of questoperator.info after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, QuestOperator Pty Ltd, Level 2, 580 George Street, Sydney NSW 2000, Australia
• Phone: (02) 9222 1100

We aim to respond to all privacy enquiries within 30 days.